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Birthday Party FAQ

  1. How can I guarantee the movie of choice will still be playing on the requested date?
    1. Listed to the right of the movie titles are dates, which will provide an indication of how long a film is anticipated to be playing. Please choose a date within this range to schedule your party. For questions regarding additional dates, please contact us at 901-761-3480 (local) or 1-800-467-6677.
  1. How do I get movie times for a movie that hasn’t opened yet?
    1. Please contact the reserved theatre and ask to speak with a manager. Phone numbers for all locations can be found at www.malco.com, under the “Times/Locations/Tickets” tab.

 

  1. How do I know which movies will be playing at the chosen location?
    1. Children’s films are generally available at locations with party rooms: Cordova Towne Cinema, Paradiso, Stage Cinema, Desoto Cinema, Collierville Towne Cinema, Grandview Cinema (Madison, MS), Oxford Studio Cinema, Columbus Cinema, Owensboro Cinema, Razorback Cinema (Fayetteville, AR), Van Buren Cinema (Van Buren/Greater Ft Smith, AR), Pinnacle Hills Cinema (Rogers, AR), Hollywood Cinema (Jonesboro, AR), Corinth Cinema, Smyrna Cinema and Tupelo Commons Cinema.  
    2. Private birthday parties are available at the Forest Hill Cinema.
    3. Parties are currently unavailable at the Majestic Cinema, Bartlett Cinema, Studio on the Square, Wolfchase Cinema, Sunset Cinema (Springdale, AR), Ft Smith Cinema, Rogers Towne Cinema and Monticello Cinema locations.
  1. I don’t want to pay for the invited children’s parents and siblings to see a movie, but they want to stay. What should I do?
    1. Every person in attendance for the film must pay for a ticket. For birthday parties with scheduled party room times, it is suggested to include additional guest pricing information. For private parties, the charge per person is based on all in attendance, whether they attend the film or not.

 

  1. I’m not sure how many people are attending. Do I need to contact the theatre with a final count if it’s different than my original booking?
    1. No. Malco only needs to know of a change in your total number if it is a significant addition. (For example, 15 people or more.) However, you must pay for the minimum attendance required for the party.

 

  1. Do I pay for the estimated number of attendees, or the final number of guests who show up?
    1. You are only charged for the number of guests who attend the party, but must pay for the minimum attendance required for the party. The online party reservation is simply an estimate. Please refer to FAQ #6, as well.
  1. How far in advance should a party be booked?
    1. We suggest booking parties one (1) month in advance. Depending on availability, some parties can be booked on two (2) days notice. Please contact us at 901-761-3480 (local) or 1-800-467-6677 to check availability.
    2. Private Party rental fees must be paid in advance and are reserved up to a maximum of one (1) month in advance. (For example, November reservations are accepted in October.)

 

  1. How are changes made to my party?
    1. Please contact the reserved theatre and ask to speak with a manager. Phone numbers for all locations can be found at www.malco.com, under the “Times/Locations/Tickets” tab.
  1. Can a room rental fee be paid with a credit card? 
    1. Yes and payment is accepted over the phone. Please call the theatre hosting your party within two (2) days of making the reservation and ask for a manager. Let them know you are having a party and you wish to pay your rental fee by credit card.

 

  1. Who will watch our gifts and personal items during the movie?
    1. Please make arrangements in advance to remove all personal items when exiting the party room, as Malco Theatres is not responsible for lost or stolen items.
  1. Can we bring outside food into our party?
    1. Outside food and/or drinks are not allowed, with the exception of cake, cupcakes and/or ice cream cakes, etc.   Concession packages, including pizza and hot dogs, are available for purchase.  Please inquire about item availability when booking the party.      

                              

  1. Can we pay for our deposit or party with a personal check?
    1. We apologize, but we are unable to accept personal checks. Malco Theatres accepts cash and credit cards for payment.